GoodnaFor service providers & community organisations
Tools for the people helping
Practical resources for running a community service: CMS, apps, systems, policies and procedures, governance, auspicing, fundraising and social enterprise.
Bring your service information, programs and daily workflows together. Talk with GSL about content management, client and case-management needs, and the systems behind a small community service.
Explore our worker and client companion projects: clearer first steps, less repeated administration and more involvement in support planning. Public launch and wider pilots are being prepared.
Build practical systems that people can use confidently: secure records, sensible permissions, repeatable processes and a plan for keeping the service running.
Make your policies usable in everyday work. Start with a register, identify an owner, agree how each procedure is followed and keep versions and review dates visible.
Support your committee or board with clear responsibilities, sound records and a practical rhythm for decisions, financial oversight and review.
Read the refreshed review of GSL’s earlier homelessness and housing proposals. It separates current law, regulator guidance, funding arrangements and recommendations for reform.
Understand whether an auspicing arrangement could fit a community project. Use a clear project brief and discuss responsibilities before entering an arrangement.
Make a clear case for community support: the need, the work, the budget and how you will report what was achieved. Match fundraising ideas to the organisation's capacity.
Explore how community retail, reuse, skills and enterprise can contribute to a service's sustainability. Haven Collective connects GSL's Op Shop with online retail opportunities.
Start with something useful
Original GSL planning worksheets to download and adapt. The registers are CSV files that open in Excel or another spreadsheet app; the project brief opens in a text editor.
Track policy owners, approvals, versions and review dates.
Download CSV →Organise meetings, actions, reporting and oversight tasks.
Download CSV →Map your workflows, information, access and system requirements.
Download CSV →Set out the need, delivery plan, budget and community support.
Download text worksheet →These are planning starters, not adopted GSL policies or a complete compliance pack. Adapt them to your organisation and confirm approvals and requirements with the relevant authority or adviser. Linked guidance remains with its publisher.
Build the next step together
Talk with GSL about your organisation, the problem you are trying to solve and the tools or partnerships that could help. CMS support, training, systems work and any auspicing arrangement depend on project fit, capacity and an agreed scope. This page does not create an agreement or grant access to staff systems.
For an initial enquiry, share your organisation and project overview. Keep identifiable client information out of the enquiry.
Resource links reviewed 13 October 2026.